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Integrating VoIP with Your SmarterTrack Help Desk

Since releasing SmarterTrack 6.x earlier this year, the single new feature we’ve seen the most customer interest in is VoIP integration. In fact, most of our sales inquiries regarding this new feature...

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Benefits of a SmarterTools Partnership

SmarterTools offers a variety of opportunities for potential partners. Having several options gives different types of companies the opportunity to select the partnership that best fitstheir overall...

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3 Tips To Speed Up Workstation Deployment

Who actually enjoys sitting around waiting for an installation to complete? Working with developers, one of the tasks I am constantly being asked for in IT is to provision test workstations and virtual...

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The Law of Accelerating Returns and the Software Industry

My passion for all things related to computers and what is now considered “social media” started in 1985, where the best possible hard drive was limited to >~25 MB, and the best speed to connect...

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The Future of Spam Fighting

What would happen if you turned off all your email antispam settings for three months? For starters, your inbox would be inundated with nearly a billion spam messages. (And you thought managing your...

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Want to learn the “Lessons of The Ten?” Join us at HostingCon 2011!

We are proud to announce that Jeff Hardy, vice-president of business operations for SmarterTools, will present on the opening day of HostingCon 2011 in San Diego, Calif. His session, “The Lesson of...

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Social Media Killed The Email Star

Since 2007, tech pundits have been declaring the death of email, citing a declining use among teens. Its purported killer? Social media. Four years is an awfully long time to sound the death bells for...

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The Lessons of ‘The Ten’: Why Google and Microsoft Want Your Email

It’s no secret that those so-called “free” email accounts from Google, Microsoft or Yahoo! aren’t really free. After all, you can’t get something for nothing. What you may not realize is how much...

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Why SmarterTools Eats Its Own Dog Food

Although overshadowed by Steve Jobs’ death, last week’s revelation that Google’s management doesn’t use Google+ is a pretty big deal. So much so that Mashable’s Ben Parr called the technology giant out...

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SmarterTrack 8.x BETA Available Now

SmarterTrack 8.x is turning out to be the largest and most important release of SmarterTrack since we originally released SmarterTicket, its precursor, back in 2004. We’ve always been committed to...

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